Privacy Policy

1. Overview

This Privacy Policy explains how Aussie Grand Tours (Australia) and Kiwi Grand Tours (New Zealand), together "AGT/KGT", "we", "us", collect, use, store and protect personal information through our partner portal at partner.aussiegrandtours.com.au ("the Portal"). This policy applies to registered travel agents ("Agents") and to the passenger information Agents submit on behalf of their clients.

2. Information We Collect

We collect the following categories of information through the Portal:

• Agent account information: company name, contact person, title, date of birth, phone number, email address, business address, GST/PAN number, business registration documents, business type, and login credentials.
• Passenger information: names, date of birth, passport and nationality details, contact information, and visa type, submitted by Agents as part of a booking.
• Booking and billing information: billing address, tour selections, room and passenger configuration, applied discounts, and payment status.
• Account activity: login date, time and IP address, for security and account management purposes.

3. How We Use Your Information

We use the information collected to: assess and approve partner applications; provide access to and operate the Portal; process and confirm bookings; issue invoices and process payments; communicate booking confirmations, quotes, and account updates; send service-related notices (including account verification and security alerts); and, where you have not opted out, send promotional communications such as offers or birthday greetings.

4. How We Share Information

We share information only where necessary to deliver the services requested:

• With hotels, transport providers, and other tour suppliers, to the extent needed to deliver a booked service to a named passenger.
• With our payment processor (Stripe) to process credit card payments securely - we do not store full card numbers on our own systems.
• With our email service provider, to send booking confirmations, invoices and account communications.
• Where required by law, such as in response to a valid legal request from a regulatory or tax authority.

We do not sell personal information to third parties.

5. Payment Information

Card payments made through the Portal are processed directly by Stripe, a PCI-DSS compliant payment processor. We do not retain full card numbers. For bank transfer payments, billing and remittance details are collected as required for reconciliation and for LRS/TCS compliance purposes on India-outbound bookings.

6. Data Security

We apply reasonable technical and organisational measures to protect information held on the Portal, including restricted administrative access, encrypted password storage, and access logging. No system can be guaranteed completely secure, and we encourage Agents to use a strong, unique password and to keep their login credentials confidential.

7. Data Retention

We retain Agent and booking information for as long as the Agent account remains active, and for a reasonable period afterwards to meet our legal, accounting, and tax obligations. Passenger information submitted as part of a booking is retained for the same purpose and is not used for unrelated marketing.

8. Cookies

The Portal uses session cookies that are necessary to keep you securely logged in and to remember your progress through a multi-step booking. We do not use cookies for third-party advertising tracking on the Portal.

9. Your Rights

You may request access to, correction of, or deletion of your Agent account information at any time by contacting us using the details below. Where passenger information was submitted by an Agent on a client's behalf, requests relating to that data should generally be directed to the Agent who made the booking, who can raise it with us. You can update your own account and password at any time from My Account within the Portal.

10. Contact Us

Questions about this Privacy Policy or how your information is handled can be directed to partner@aussiegrandtours.com.au or +61 424 090 090.