Help & Advice
Frequently Asked Questions
Common questions from our agent partners about Fixed Departure tours.
Booking & Payment
How do I book a Fixed Departure for a client?
From the partner portal, go to Fixed Departures, choose a tour and date, then follow the booking flow: Rooms, Flights, Visa, Passenger Details and Payment. Your quote is saved automatically as you go, so you can return to it later from Saved Quotes if needed.
What payment options are available?
You can pay by credit card at the time of booking, or choose Pay Later via bank transfer, which generates an invoice with our bank details and a $30 transfer fee. A booking is only confirmed once payment is received in full.
Can I add a markup to the price shown to me?
Yes. During payment, you can apply your own markup (fixed amount or percentage) on top of our quoted price before generating the client-facing total.
Flights & Airfare
Is airfare included in the Fixed Departure price?
Where a departure is booked as a full package, airfare is included up to a cap of AUD $1,200 per passenger. Any airfare cost above this cap is payable by the Agent - see our
Booking Terms, Clause 5 for full details. Clients can alternatively choose the land-only option and arrange their own flights.
Why can't I select the flight-inclusive option for some dates?
Flight-inclusive packages require booking at least 90 days before departure, since airfares need to be secured well in advance. For departures within 90 days, only the land-only option is available.
Visas & Documents
Do my clients need a visa for Australia or New Zealand?
Yes, in almost all cases. Indian passport holders need a Subclass 600 Visitor Visa for Australia and a full Visitor Visa for New Zealand - neither country's electronic travel authority (ETA/NZeTA) applies to Indian passports. See our
Passports & Visas page for details.
What happens if a client's visa is refused?
A visa refusal is treated as a standard cancellation under our Booking Terms, and the applicable cancellation charge for the time remaining before departure will apply.
Changes & Cancellations
Can a booking be cancelled or changed after payment?
Yes, subject to the cancellation and amendment charges set out in our
Booking Terms. Charges increase closer to the departure date, so please notify us of any change as early as possible.
Who do I contact if I have an issue with a live booking?
Reach out to our partner support team via the details on our
Contact Us page, quoting your booking reference from My Bookings.